Refund policy

By placing an order, you have confirmed that: You have read, understood, and accepted the following policies:

1. ORDER CANCELLATION.

If your order has been paid and you need to change or cancel an order, please contact us within 24 hours. Once the packaging process has started, we can no longer cancel it.

2. RETURNS.

RETURNS

We offer a 60-Day Money-Back Guarantee, giving you 60 days from the date your order is delivered to request a return.

We understand that you may need to try Calmare to know if it’s right for you. Light use is completely fine. To be eligible for a return, the product must be in good condition and free from damage, excessive wear, misuse, or neglect. All original components and accessories must be included with your return. Proof of purchase is also required.

To start a return, please contact us at support@getcalmare.com with your order number and reason for the return. Our support team will review your request and provide return instructions and the appropriate return address.

For returns due to a change of mind or dissatisfaction, customers are responsible for return shipping costs. If your product arrives damaged, defective, or incorrect, please contact us and we will assist you at no additional return shipping cost.

Items returned without prior authorization from our support team will not be accepted.

Please Note: The return address is not the same as the address printed on your original shipping label. Please do not send your product back without first contacting us and receiving the correct return instructions and address. Unauthorized returns may not be accepted.

Damages and issues

Please inspect your order upon delivery and contact us within 3 days if your item is defective, damaged, or if you received the wrong item. Photo proof of the damage/issue is required. Claims submitted after 3 days of delivery, or without photo proof, will not be accepted.

Please note: Claims made after 60 days of receipt, or for items that have been used for over 2 months, are not eligible for return or replacement.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return. You can contact customer service for help via (800) 829-4933 or support@getcalmare.com